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E-commerce Operations Manager

2 semanas atrás

Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiro
Job Overview

Emma – The Sleep Company is seeking a highly skilled E-commerce Operations Manager to oversee wholesale operations and service performance for assigned European markets. This role will involve monitoring and improving order fulfilment, processing, and invoicing in OMS platforms.

About the Role

The ideal candidate will have experience in B2B Order Management related to supply chain operations, e-commerce, or a start-up environment. They will be responsible for overseeing order fulfilment, backlog management, and process improvements by identifying system inefficiencies and supporting automation initiatives.

Key Responsibilities
  • Monitor and improve wholesale operations & service performance for assigned European markets.
  • Oversee order fulfilment, ensuring accurate processing, timely invoicing, and issue resolution in OMS platforms.
  • Own backlog management, providing regular reports, reducing order delays, and collaborating with logistics to resolve fulfilment issues.
  • Act as the main point of contact for Customer Service, Sales, and internal teams regarding operational queries and escalations.
  • Drive process improvements by identifying system inefficiencies, reporting bugs, and supporting automation initiatives.

Requirements

The successful candidate will possess excellent communication skills, be able to multitask, and work under pressure. They should also have great MS Excel skills and be familiar with platforms such as Fluent Commerce and Tableau. Fluency in English is required, with German, French, or Italian being an asset.

What We Offer

As an E-commerce Operations Manager at Emma – The Sleep Company, you will have full ownership to implement impactful ideas, work with international teams, and enjoy a fast-paced environment where decisions are made efficiently.