Global Due Diligence Operations Lead

Há 22 horas


Bragança, Portugal Continental Tempo inteiro

Job Description

Support for Group Compliance, Export Control & Sanctions and the Responsible Value Chain organization with operational tasks of Business Partner Due Diligence. The role ensures that false positive clearing activities, business partner information entries, data correction, post completion tracking and mitigation measures are performed according to documented processes.

Responsibilities

  • Ensure sample checks are within the KYPB platform and follow predefined criteria.
  • Ensure clear communication and escalate any issues to Group Compliance and Export Controls team.
  • Deliver performance that meets or exceeds service level agreement requirements.
  • Create action plans on failed KPIs and monitor the closure.
  • Define performance measurements for BP Due Diligence operations.
  • Participate in negotiating service level agreements with business stakeholders.
  • Plan, organize, lead and control the work of the teams to ensure that objectives are achieved and services are delivered to the customers/stakeholders.
  • Manage the performance of the BP Due Diligence team, including hiring, training, coaching, performance corrections, career planning and salary recommendations.
  • Act as escalation point for the day-to-day operations of the team, providing guidance and feedback, and coaching leads and team members.
  • Drive development measures for all members as per defined goals discussed with Service Delivery Head.
  • Drive and review teams' capacity utilization and workloads, analyze headcount requirements, billing allocation and recommend action plans to Service Delivery Head.
  • Lead global initiatives and projects that involve BP Due Diligence and related activities.
  • Identify, drive and sustain BP Due Diligence related process improvements and cost efficiency.
  • Assist staff in identifying, defining, and implementing process re-engineering and efficiencies.

Qualifications

A Bachelor's degree holder in Business, Finance, Engineering, IT, or related courses. Basic knowledge in Compliance, Sanctions & Export Control and/or Labor and Human Rights, and Environmental Due Diligence is a plus. 5-8 years of related work experience in Compliance and Export Control is a plus. 3+ years of people and stakeholder management experience. At least 5 years of supervisory/managerial experience in a BPO or shared service industry. Change management. Advanced knowledge of IT systems and databases preferably SAP. Proficient in using Office 365 applications; Advanced knowledge of Excel. Experience with working with international teams is a plus. Expert customer relationship and stakeholder management skills. Expert communicator and deep understanding of different cultures and norms.

Company Overview

Continental Global Business Services in Manila started in June 2012 as Veyance Technologies Inc. and was acquired by Continental AG in January 2015. On the same year, it legally changed the company name to Continental Global Business Services Manila Inc., which reflects its global presence as a full-fledged subsidiary of ContiTech Division in Continental AG.

Benefits

The position offers an estimated annual salary of $90,000 - $120,000 based on experience and location. Additional benefits include Hybrid work arrangement, HMO upon hire, Values-based culture, Work-life balance, Learning Opportunities.



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