Lead Incident Response Manager

2 semanas atrás


Bragança, Portugal Nityo Infotech Services Philippines Inc. Tempo inteiro

**Job Overview**

Nityo Infotech Services Philippines Inc. is seeking a skilled Incident Response Lead to join our team.

**Estimated Salary:** PHP 180,000 - PHP 220,000 per annum (depending on experience)

**Location:** BGC, Taguig (Hybrid, 3x onsite per week) Schedule: Dayshift

**Job Purpose:

  • The role will involve leading and supporting teams of incident response experts who specialize in the detection, response, and recovery of system downtime.
  • The Incident Response Lead will be working closely alongside other internal and external teams to identify recurring patterns, pain points, and root causes to propose clear actions and to reduce associated risks.

**Key Responsibilities:**

  1. Investigate incidents encountered by the app and the system, ensuring prompt resolution and minimal impact.
  2. Assign and follow up on action items, ensuring that issues are resolved efficiently.
  3. Manage logging and tracking of incidents, providing accurate data for analysis.
  4. Update dashboards, reports, and analytics pertaining to incident response regularly.
  5. Build and maintain tooling, dashboard, alerting, and tuning systems.
  6. Train analysts and stakeholders to enhance their skills in managing and resolving complex issues.
  7. Collaborate with Developers and Technical Operations for deployment and release scheduling as needed.

**Requirements:**

  • Minimum three years of experience in Incident Management.
  • Minimum five years of technology responsibilities including systems, networking, application operations, NOC, etc.
  • Excellent verbal/interpersonal, written, presentation, and customer relationship communication skills.
  • Ability to communicate at all levels, with a strong emphasis on clear and concise business writing.
  • Work experience in a bank, financial apps, or fintech apps is an advantage.


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