Beauty Customer Support Representative

2 semanas atrás


Figueira da Foz, Coimbra, Portugal Cross Border Talents Tempo inteiro
Customer Service Representative - French Language

Are you a French speaker looking for a remote customer service opportunity? We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - French Language.

About the Role

As a Customer Service Representative - French Language, you will be the first point of contact for customers, ensuring smooth communication and positive interactions. You will assist with after-sales processes, managing online orders, refunds, and issues efficiently. You will also address customer complaints and ensure proper escalation when necessary.

Key Responsibilities
  • Provide top-notch customer service to customers in French
  • Assist with after-sales processes, including managing online orders and refunds
  • Address customer complaints and ensure proper escalation when necessary
  • Use cross-selling and upselling techniques to maximize customer satisfaction and loyalty
Requirements
  • C2-level French (spoken and written)
  • B2-level English
  • Experience is not required, but is preferred
  • Must already reside in Portugal (between Coimbra and Algarve)
  • EU citizenship or a residence permit for Portugal
What We Offer
  • Competitive salary: Earn 1,160 EUR per month
  • Fully remote role - work from anywhere between Coimbra and Algarve
  • Join a premier beauty and cosmetics brand
  • Opportunity to gain experience in customer service
  • Dynamic team with supportive management


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