Beauty Customer Support Representative
2 semanas atrás
Are you a French speaker looking for a remote customer service opportunity? We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - French Language.
About the RoleAs a Customer Service Representative - French Language, you will be the first point of contact for customers, ensuring smooth communication and positive interactions. You will assist with after-sales processes, managing online orders, refunds, and issues efficiently. You will also address customer complaints and ensure proper escalation when necessary.
Key Responsibilities- Provide top-notch customer service to customers in French
- Assist with after-sales processes, including managing online orders and refunds
- Address customer complaints and ensure proper escalation when necessary
- Use cross-selling and upselling techniques to maximize customer satisfaction and loyalty
- C2-level French (spoken and written)
- B2-level English
- Experience is not required, but is preferred
- Must already reside in Portugal (between Coimbra and Algarve)
- EU citizenship or a residence permit for Portugal
- Competitive salary: Earn 1,160 EUR per month
- Fully remote role - work from anywhere between Coimbra and Algarve
- Join a premier beauty and cosmetics brand
- Opportunity to gain experience in customer service
- Dynamic team with supportive management
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