Cloud Delivery Management Expert

Há 7 dias


Lisboa, Lisboa, Portugal Devoteam Tempo inteiro

**About Us**

At Devoteam, we believe that technology should be developed for people. We are a global leading player in Digital Transformation for leading organisations across EMEA. Our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries.

We are looking for a **Service Delivery Manager** to join our Managed Services team. In this role, you will be responsible for managing the delivery of Managed Services, ensuring that daily operations align with SLAs and client requirements.

  • Manage the delivery of Managed Services, ensuring alignment with SLAs and client requirements.
  • Monitor KPIs specific to Managed Services, such as response times, availability, and performance.
  • Implement continuous improvement initiatives in Managed Services processes.

Key Responsibilities:

  • Serve as the primary point of contact for Managed Services clients.
  • Collaborate with technical teams to ensure a quick and effective response to client incidents and requests.
  • Support the coordination of projects and initiatives within Managed Services.

Requirements:

  • Bachelor's degree in Management, Information Technology, or a related field.
  • Minimum of 4 years of experience in service delivery management, preferably in Managed Services.
  • Technical skills: Practical knowledge of ITIL or other service management methodologies.


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