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Cloud Service Delivery Expert

1 semana atrás


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

We are seeking a seasoned Service Delivery Expert to join our Managed Services team at Devoteam. In this role, you will be responsible for ensuring the seamless delivery of services to our clients.

You will work closely with cross-functional teams to develop and implement service delivery strategies that align with client requirements.

A key aspect of this role is managing contracts and SLAs, as well as tracking KPIs specific to Managed Services.

If you have experience in service delivery management and possess strong organizational skills, we encourage you to apply.

Responsibilities:
  1. Manage daily operations to ensure alignment with client expectations and SLAs.
  2. Monitor KPIs related to Managed Services, identifying areas for improvement.
  3. Collaborate with technical teams to resolve client incidents and requests efficiently.