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Erp Support Team Leader

2 meses atrás

Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

Job Description: We are seeking a highly skilled and experienced Erp Support Team Leader to join our team at Unit4 Nv. As a Team Leader, you will play a crucial role in ensuring consistency of approach and process across all Customer Support teams.

Key Responsibilities:

  • Provide strong leadership and guidance to the team.
  • Motivate, coach, inspire, and develop everyone within the team.
  • Ensure that support cases are prioritized in line with agreed parameters.
  • Take ownership of customer escalations on a regular basis, striving for timely resolution and performing root cause analysis where required.
  • Manage the performance and development of everyone within the team.
  • Proactively manage and plan the resolution of all outstanding customer support cases within your area of remit.
  • Effectively plan and review resource availability of the team to ensure adequate resources are available to meet forecast demand.

Requirements:

  • Bachelor degree in a relevant field.
  • Previous experience of working as a Team Leader or Manager in a SaaS software business would be desirable.
  • Excellent data reporting, presentation, and communication skills.
  • Clear focus on customers, performance, and results.
  • High level of initiative and responsibility, self-reliant action.
  • SQL Knowledge.
  • Any ERP module knowledge (Financial/Logistic/Project Costing and Billing PCB/Human Resources).

What We Offer:

We offer a challenging and dynamic work environment with opportunities for growth and development. You will have the chance to work with a talented team of professionals who are passionate about delivering exceptional results. If you are a motivated and experienced Team Leader looking for a new challenge, please submit your application.

Unit4 Nv is an equal opportunities employer and welcomes applications from diverse candidates.