Guest Services Director

2 semanas atrás


Lisboa, Lisboa, Portugal Pestana Hotel Group Tempo inteiro
Company Overview
Pestana Hotel Group is a leading hospitality company with a strong presence in the industry. With over 100 hotels across three continents, we offer a unique opportunity for talented individuals to grow and develop their careers.

About the Role
We are seeking a skilled Guest Service Manager to join our team. The successful candidate will be responsible for delivering exceptional guest experiences and driving continuous improvement in our services. If you have a passion for delivering outstanding customer service and are eager to take on new challenges, this could be the perfect opportunity for you.

Responsibilities and Requirements
  • Develop and implement strategies to deliver flawless guest service experiences.
  • Analyze customer feedback and provide strategic direction to improve our services.
  • Respond promptly to guests' needs and anticipate their unstated ones.
  • Promptly address guests' requests and complaints.

What We Offer
A competitive salary and benefits package, opportunities for career growth and development, and the chance to work with a dynamic and supportive team.
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