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Customer Support Expert
1 semana atrás
As a customer support expert at TN Portugal, you will have the opportunity to work from home in mainland Portugal and provide excellent customer service to our clients. This role is perfect for those who are motivated, enthusiastic, and enjoy working in a dynamic team environment.
About the JobThis position involves addressing customer inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner. You will be responsible for managing and responding to customer requests through phone and email, meeting and exceeding customer service quality and productivity goals as well as compliance regulations.
You will also have the opportunity to build meaningful relationships with customers, addressing their inquiries with politeness, warmth, and professionalism. Your responsibilities will include:
- Ensuring excellent customer satisfaction by addressing inquiries and resolving issues.
- Managing and responding to customer requests through phone and email.
- Meet and exceed customer service quality and productivity goals as well as compliance regulations.
To succeed in this role, you will need:
- A native-level proficiency in Norwegian and a minimum B2 level of English.
- High school diploma or Higher Education certificate.
- A valid Portuguese work permit (required) or EU citizenship.
- Living in or willing to relocate to Portugal for an international career and life experience.
- Motivation and commitment to give excellent customer service.
- Excitement about intercultural communication and embracing the expatriate lifestyle.
The benefits of this role include:
- Working anywhere in mainland Portugal - only training is in Lisbon.
- Working hours: full time (40h/week) Monday- Sunday 8:00-17:00.
- A competitive salary and performance bonus starting from the 4th month in production.
- 22 vacation days per year.
- Paid professional training.
- Fun and engaging company-wide initiatives.
- For international candidates:
- Reimbursement of your initial flight expenses after 3 months (up to 200€).
- Up to 360€ for accommodation/month for the first 3 months.
- Accommodation support customized to your needs and budget, which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation.
About TN Portugal
TN Portugal is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology, and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
About Living in Lisbon
- A colorful city view and a rich cultural history.
- Pros of living in a European capital on a budget.
- Delicious Portuguese cuisine and famous cafe culture.
- Friendly people, good vibes, and a happy-go-lucky urban life.
- Warm climate all year and a sunny beach life next to the Atlantic.
- A large English-speaking local community and international environment.
