Senior IT Service Management Transformation Lead

2 semanas atrás


Lisboa, Lisboa, Portugal iTRecruiter Tempo inteiro

At iTRecruiter, we're seeking a seasoned expert to lead the transformation of our IT service processes from ITILv3 to ITIL4.

The ideal candidate will possess in-depth knowledge and experience with BPM tools, process modeling, and simulation. They should be proficient in process modeling and optimization, adept with BPM tools, and have a deep understanding of ITIL frameworks and compliance standards.

We require an individual who can work across geographies to harmonize ITSM practices, drive continuous improvement, and foster alignment within the organization.

The successful candidate will hold a Bachelor's degree in Information Technology, Computer Science, or a related field. Fluency in English is essential, and proficiency in using BPMN 2.0 and EPC design notations is highly desirable.

We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience, for this hybrid position. The company is based in Lisbon/Portugal, and remote work arrangements are available.

The selected candidate will have proven experience in IT service management, particularly in process transition and implementation. A Professional certification in ITIL4 is required, along with strong analytical and problem-solving skills, excellent communication and project management skills.

We also seek candidates with experience in implementing ITIL4 within an organization, as well as familiarity with IT operational models and their application in service delivery. Knowledge of the energy sector, particularly in data management needs and challenges, is highly valued.



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