IT Systems Administrator Lead
Há 3 dias
**Job Overview**
At Jobbex It, we're looking for a skilled IT professional to join our team as an ERP Support Specialist. In this role, you'll be responsible for ensuring the smooth operation of our clients' IT systems, troubleshooting technical issues, and providing top-notch support to our users.
Key Responsibilities:- Provide comprehensive IT support for daily operations, including equipment provisioning, user access management, and endpoint maintenance.
- Troubleshoot and resolve general IT issues as well as specific SAGE X3 ERP problems in a timely and efficient manner.
- Deliver excellent customer service to our executive staff and other end-users, providing guidance on standard office applications and best practices.
- Manage software licensing and ensure compliance with industry standards.
- Assist with employee onboarding and offboarding processes on corporate systems, ensuring seamless transitions.
- Develop and maintain accurate and up-to-date IT documentation, including manuals and SOPs.
- Oversee IT budgeting for both software and hardware needs, ensuring cost-effectiveness and efficiency.
- Guarantee stable and secure IT operations across systems and services, minimizing downtime and ensuring business continuity.
- Lead and participate in continuous improvement initiatives within the IT team, driving innovation and excellence.
- Bachelor's degree in Computer Engineering or a related field.
- At least 5 years of relevant IT experience, with a strong focus on ERP systems and management software.
- Excellent communication skills in English and Portuguese, both written and spoken.
- Proven expertise in industrial manufacturing processes and implementation of management solutions in distribution and production environments.
- Hands-on experience with SAGE X3 or similar ERP systems, SQL database technologies, and reporting tools (e.g., Crystal Reports).
- Strong background in systems administration, with certifications in Microsoft, HPE, and VMware highly valued.
- Experience with Active Directory administration and Windows Server environments.
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