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Tech Support Specialist for Eugenia Talent

Há 7 dias

Lisboa, Lisboa, Portugal Eugenia Talent Tempo inteiro
About the Role

We are seeking a skilled Tech Support Specialist to join our team at Eugenia Talent. As a key member of our customer service team, you will be responsible for resolving technical issues associated with our products and services.

Responsibilities
  • Provide top-notch customer service through various channels, including phone, email, and other digital platforms.
  • Act as a proactive listener, always available to understand and address customer concerns.
  • Identify, analyze, and propose solutions for technical issues in a timely and efficient manner.
  • Deliver excellent customer experience, ensuring clients are satisfied with the interaction.
  • Stay up-to-date with the latest developments in the technical area of work to provide informed support.
Requirements
  • Excellent communication skills in French and fluency in English.
  • Experience in customer support and working with CRM systems is an asset.
  • Genuine caregiver with strong multi-tasking, proactive, and time management skills.
  • Strong background in phone calls, email writing, and social media interactions.