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Operational Excellence Specialist
1 semana atrás
We're looking for an experienced Legal Back-Office Advisor in Lisbon, Portugal (On-Site) who can join our team and contribute to our mission. As a member of our team, you will ensure that performance goals are met across all operations and fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Your Key Tasks- Verify if transport operators are treating all passengers by their rights.
- Understand the customer's unique situation and proceed with treatment and follow-up of their legal claims.
- Manage legal claims with different actors including lawyers, legal officers, and national enforcement bodies to properly assess the customer's claiming foundations.
We'll provide you with the necessary training, cutting-edge technologies, and ongoing support to help you succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within. That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
As a Legal Back-Office Advisor, you will:
- Have a high level of Spanish (C2) and fluent in English (B2)
- Have excellent communication skills
- Have previous experience in Customer Service or as a tourism/travel representative is a plus
- Are proactive, self-motivated, and a great team player
We offer a comprehensive package of benefits that support your unique lifestyle:
- Full-time with indefinite contracts (negotiable depending on your experience and or client's needs)
- Competitive salary and performance bonus
- Central location in Lisbon, Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
