Product Development Strategist
Há 4 dias
We are a Series B-funded startup that empowers companies to build the right products faster by making user insights available at the speed of product development.
Job OverviewWe're seeking a skilled Product Development Strategist to join our team. As a key member of our Customer Success department, you will play a vital role in driving adoption and retention among our strategic clients.
Key Responsibilities:- Build Deep Relationships: Establish trusted relationships with high-value clients, understanding their business objectives and creating customized strategies to drive value and achieve measurable outcomes.
- Drive Adoption & Engagement: Champion the adoption of our solutions by proactively identifying opportunities for growth and recommending tailored use cases aligned with the client's evolving needs and strategic priorities.
- Provide Strategic Guidance: Act as a consultant and thought partner to C-level executives and key stakeholders, providing insights that elevate their research practices and demonstrate the impact of our solutions on their business goals.
- Business Reviews: Conduct regular, impactful Business Reviews to articulate ROI, deliver insights, and strengthen alignment with client leadership and budget owners.
- Customer Advocacy: Serve as the voice of the customer within our organization, providing actionable feedback to product, sales, marketing, and support teams to continuously improve our offerings and align with client needs.
- Problem-Solving: Proactively identify challenges and provide creative, scalable solutions to ensure client success, leveraging internal resources and cross-functional collaboration.
- Renewal & Expansion: Partner with Account Executives (AEs) and Account Managers (AMs) to ensure renewals and identify expansion opportunities, contributing to both customer retention and revenue growth.
- Minimum 5 years in a customer-facing role (e.g., customer success, strategic account management, or consulting) in a SaaS B2B environment, with a proven track record of driving adoption, retention, and advocacy for strategic accounts.
- Executive Presence: Confidence and expertise in engaging with senior leadership, including C-level executives and decision-makers, to deliver impactful presentations, business reviews, and strategic guidance.
- Analytical Mindset: Strong ability to analyze customer data and deliver actionable insights that drive adoption, mitigate risk, and highlight growth opportunities.
- Adaptability: Thrive in a fast-paced, ever-evolving environment, and embrace innovation as you help customers navigate our solutions and industry changes.
- CS Tool Proficiency: Hands-on experience with customer success platforms like Gainsight, ChurnZero, Salesforce, Catalyst, or similar tools.
- Languages: Business fluency in Spanish or Portuguese.
- Research Expertise: Certification in Google's Conduct UX Research and Test Early Concepts (Coursera) or equivalent experience in user research methodologies, UX principles, and leveraging insights to drive strategy.
We are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged.
We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you.
Our compensation package includes a salary range of £65,000-£85,000, depending on years of experience, expertise, etc.
Why Join Us?We are a Series B-funded startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of our company.
We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption.
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