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Video Streaming Support Specialist

1 semana atrás

Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

Embracing the future of video streaming requires a team of dedicated professionals who can provide exceptional customer support.

Cognizant is seeking highly skilled and experienced customer service representatives to join our multicultural team in Lisbon. As a Technical Support Specialist for our online video platform, you will be responsible for handling customer inquiries via phone, email, or chat, identifying their problems, and troubleshooting to find solutions.

We are looking for individuals with strong communication skills, both verbal and written, who can empathize with customers' emotions and handle complex problems according to defined procedures.

In this role, you will also have the opportunity to work with our engineering team to document issues and categorize cases, ensuring that our client's products meet the highest standards of quality.

Required Skills and Qualifications
  • Native-level Swedish written and spoken communication skills
  • Minimum B2 Level English Spoken and Written
  • At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
  • Good communication skills, both verbal and oral
  • European Nationality or Portuguese Work Permit

Benefits

We offer a range of benefits to support your physical and mental well-being, including private health insurance, life insurance, child benefits, and an employee assistant program.

Additionally, you will have access to fresh fruit, water, coffee, and tea daily, as well as discounted membership and access to various gyms across Portugal.