Senior Financial Services Advisor

1 semana atrás


Lisboa, Lisboa, Portugal Talingual Tempo inteiro
About the Role

We are seeking a highly skilled and motivated Senior Financial Services Advisor to join our team in Lisbon, Portugal. As a German language expert, you will play a key role in representing a well-known financial services company and providing excellent customer care to clients.

The ideal candidate will have previous experience in a customer service role, with excellent communication skills in both German and English. You will be responsible for handling incoming queries from clients via phone and email, answering their questions regarding credit card statements, card activation/deactivation, loyalty programs, and payment inquiries.

Key Responsibilities
  • Provide exceptional customer care to clients via phone and email
  • Handle incoming queries related to credit card statements, card activation/deactivation, loyalty programs, and payment inquiries
  • Maintain a high level of product knowledge and stay up-to-date on company offerings
  • Work collaboratively with internal teams to resolve client issues
About the Company

Talingual is a specialist multilingual recruitment agency that finds language talent for clients across Europe, the Middle East, Africa, and Asia. We work closely with our candidates to ensure they are well-informed and prepared to transition into their new roles.

Benefits
  • A competitive salary of €30,000 per year, plus benefits including daily meal vouchers, private healthcare insurance, employee discounts, and flexible working hours
  • A relocation package available for successful candidates, including flight reimbursement, accommodation allowance for the first 3 months, and more
Requirements
  • Excellent communication skills in German and English
  • Previous experience in a customer service role
  • Ability to multitask and work under pressure
  • Eagerness to learn and develop

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