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Lisbon Customer Service Representative
1 semana atrás
We are looking for an experienced customer service representative to join our team in Lisbon. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients via email, chat, and phone.
About the JobThis is an excellent opportunity for a talented individual to work with a top BPO company in Lisbon.
You will be part of a multicultural team based in Lisbon, where you will provide outstanding support to users of our online streaming platform.
Job DescriptionAs a customer service representative, you will be responsible for handling Creators requests about support to their channel via email and chat.
You will deal with Creators, identifying their problems and assisting them so that those problems are fixed as soon as possible.
Maintaining good customer support skills and experience is essential to be successful in this role.
RequirementsTo be successful in this role, you will need:
- 1 year of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment.
- Live customer support experience (phone, chat, email, in-person, etc.) is preferred.
- Excellent native level written and spoken communication skills in Arabic.
- Minimum B2 Level English Spoken and Written.
- Good communication skills, both verbal and oral.
- Ability to handle difficult situations.
- Openness to work flexible hours as required (may include evenings, weekends, and/or holidays).
- EU Citizenship or a valid Portuguese Work Permit required.
We offer a competitive salary, relocation allowance, and a chance to be part of a rapidly expanding global organization with an irreproachable reputation.
Our company provides professional development and a clear career path, ensuring that you can grow and succeed in your role.
