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Legal Operations Specialist
1 semana atrás
Experience a career-defining opportunity with TN Portugal as a Legal Back-Office Advisor in Lisbon.
About the RoleWe're seeking a talented professional to join our team as a Legal Back-Office Advisor. As a key member of our operations team, you will be responsible for ensuring performance goals are met across all operations and that we fulfill client expectations related to operational excellence.
Key Responsibilities- Verify if transport operators are treating all passengers by their rights.
- Understand the customer's unique situation and proceed with treatment and follow-up of their legal claims.
- Manage legal claims with different actors including lawyers, legal officers, and national enforcement bodies to properly assess the customer's claiming foundations.
To succeed in this role, you will need:
- A high level of German (C2) and fluent in English (B2)
- Excellent communication skills
- Previous experience in Customer Service or as a tourism/travel representative is a plus
- You must be proactive, self-motivated, and a great team player
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time employment with indefinite contracts (negotiable depending on your experience and client's needs)
- Competitive salary and performance bonus
- Central location in Lisbon, Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
