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Reservations Agent
1 semana atrás
Company Overview
The Luxury Collection is a prestigious ensemble of hotels and resorts from around the world. Our mission is to provide exceptional destination experiences for our guests.
We are seeking a skilled Reservations Agent to join our team in Albufeira, Portugal. As a key member of our reservations department, you will play a vital role in delivering personalized service to our clients.
Your primary responsibilities will include:
- Processing all reservation requests, changes, and cancellations received by phone or mail;
- Identifying guest reservation needs and determining appropriate room type;
- Verifying availability of room type and rate, explaining guarantee, special rate, and cancellation policies to callers;
- Accommodating and documenting special requests;
- Answering questions about property facilities/services and room accommodations;
- FOLLOWING sales techniques to maximize revenue;
- Inputting and accessing data in reservation system;
- Indicating special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system;
- FOLLOWING proper escalation procedures when addressing guest concerns.
Seasonal contract. If you are a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
