Quality Assurance Specialist For Digital Channels
2 semanas atrás
Company Overview
Teleperformance Portugal is a leading multinational company that provides omnichannel solutions, technology, and high-security standards in the market. We are a multicultural team of 12,000 employees from 111 nationalities, speaking 35 languages.
Salary
The estimated salary for this position is between €25,000 and €35,000 per year, depending on experience and qualifications.
Job Description
The Quality Analyst (QA) plays a crucial role in ensuring the quality of transactions between our Customer Service Representatives (CSRs) and clients across various channels. Your responsibilities will include:
- Maintaining continuous monitoring to identify opportunities for improvement in projects
- Complying with project requirements to evaluate processes objectively
- Applying BEST QA Requirements
- Identifying potential risks and suggesting internal controls to mitigate them
- Reporting nonconforming situations and providing valuable insights to the Business Quality Analyst
- Promoting continuous improvement and innovation within the department and company
Required Skills and Qualifications
To succeed in this role, you should have:
- A Higher Education Degree (preferential)
- Fluency in German and English (mandatory)
- At least 2 years of experience in a Contact Center environment (preferential)
Benefits
We offer an excellent work opportunity in a dynamic environment, along with:
- Investment in training and personal development
- Free language courses, sport activities, and organized events
- Free healthy meals in our cafeterias
Others
As one of the top companies to work for in Europe, we value diversity, teamwork, and customer satisfaction. Join us and find your place at Teleperformance Portugal
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