Quality Assurance Specialist For Digital Channels

2 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

Company Overview

Teleperformance Portugal is a leading multinational company that provides omnichannel solutions, technology, and high-security standards in the market. We are a multicultural team of 12,000 employees from 111 nationalities, speaking 35 languages.

 

Salary

The estimated salary for this position is between €25,000 and €35,000 per year, depending on experience and qualifications.

 

Job Description

The Quality Analyst (QA) plays a crucial role in ensuring the quality of transactions between our Customer Service Representatives (CSRs) and clients across various channels. Your responsibilities will include:

  • Maintaining continuous monitoring to identify opportunities for improvement in projects
  • Complying with project requirements to evaluate processes objectively
  • Applying BEST QA Requirements
  • Identifying potential risks and suggesting internal controls to mitigate them
  • Reporting nonconforming situations and providing valuable insights to the Business Quality Analyst
  • Promoting continuous improvement and innovation within the department and company

 

Required Skills and Qualifications

To succeed in this role, you should have:

  • A Higher Education Degree (preferential)
  • Fluency in German and English (mandatory)
  • At least 2 years of experience in a Contact Center environment (preferential)

 

Benefits

We offer an excellent work opportunity in a dynamic environment, along with:

  • Investment in training and personal development
  • Free language courses, sport activities, and organized events
  • Free healthy meals in our cafeterias

 

Others

As one of the top companies to work for in Europe, we value diversity, teamwork, and customer satisfaction. Join us and find your place at Teleperformance Portugal



  • Lisboa, Lisboa, Portugal Puroclean Certified Restoration Specialist Of Auburn Tempo inteiro

    About the RolePuroclean Certified Restoration Specialist Of Auburn is seeking a dedicated Quality Assurance Specialist to ensure the overall quality and integrity of our products and services.The successful candidate will be responsible for developing and executing test plans, conducting thorough testing, identifying and documenting defects, and...


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    About the RoleAt Nestlé Sa, we are seeking a skilled Senior Quality Assurance Specialist to join our team in Lisbon, Portugal. This is a full-time position with an estimated salary range of €55,000 - €70,000 per year, depending on experience.Job SummaryWe are looking for a highly motivated and detail-oriented individual to ensure the quality of our...


  • Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

    **Quality Assurance Specialist**At Teleperformance, we're looking for a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you'll play a key role in ensuring the quality of our services.**Key Responsibilities:**Conduct quality reviews and appeal reviewsDeliver quality feedback to agents


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    At Buscojobs Portugal, in Portugal, we are seeking a dedicated and detail-oriented Quality Assurance Specialist to ensure the quality of our digital experiences. Estimated salary: 45,000 - 55,000 € per year.We are looking for a proactive individual with a keen eye for detail, strong problem-solving skills, and the ability to work both independently and as...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Role OverviewWe are seeking a skilled Digital Quality Assurance Specialist to join our team in Lisbon. As a key member of our team, you will play a crucial role in ensuring the quality and integrity of our software applications.About the RoleIn this position, you will be responsible for developing and executing test plans, identifying and documenting bugs,...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Job DescriptionWe are seeking a skilled Technical Quality Assurance Specialist for Digital Platforms to join our team in Lisbon, Portugal. As a key member of our digital quality assurance team, you will be responsible for ensuring the highest standards of quality and functionality in our digital platforms.Key Responsibilities:Collaborate with...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About the Role: Hovione is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and processes, in accordance with global regulatory requirements and industry standards.Key Responsibilities: Develop and implement quality assurance procedures...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    **About Cross Border Talents**We are a professional services company transforming clients' business, operating and technology models for the digital era.Our OpportunityWe're seeking a highly skilled Norwegian Quality Assurance Specialist to join our team in Lisbon. As a key member of our quality assurance team, you will play a crucial role in ensuring the...


  • Lisboa, Lisboa, Portugal Hovione Tempo inteiro

    At Hovione, we are seeking a highly skilled Quality Assurance Specialist to join our team.The successful candidate will be responsible for defining and implementing quality control techniques to verify the quality of raw materials, intermediate, and end products.The individual will manage and control all Quality Control activities in accordance with...


  • Lisboa, Lisboa, Portugal Exus Tempo inteiro

    **Transform the Way Credit Risk is Managed**At EXUS, we're revolutionizing the way credit risk is managed. As a Quality Assurance Specialist, you'll play a crucial role in ensuring the quality and reliability of our software solutions.**Your Responsibilities:**• Conduct thorough testing and report findings to identify areas for improvement• Collaborate...


  • Lisboa, Lisboa, Portugal Devoteam Tempo inteiro

    Quality Assurance Specialist Role OverviewWe are seeking a skilled Quality Assurance Specialist to join our Telecommunications team. As a Quality Assurance Specialist, you will be responsible for reviewing and analyzing user stories and acceptance criteria, developing effective test plans and automated tests in collaboration with the development team. Key...


  • Lisboa, Lisboa, Portugal Hovione Tempo inteiro

    Job OverviewWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Hovione, an independent family-owned international group of companies. As a key member of our quality assurance team, you will be responsible for ensuring the highest standards of quality and compliance in our operations.


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job OverviewWe are seeking a highly skilled Quality Assurance Specialist to join our team in Lisbon. As a Quality Assurance Specialist, you will be responsible for ensuring the highest level of quality in our customer support team.


  • Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

    Experience the Power of Technology with CapgeminiRole OverviewWe are seeking a skilled Quality Assurance Specialist to join our dynamic team at Capgemini. As a Quality Assurance Specialist, you will play a crucial role in ensuring the highest quality of our software solutions.Key ResponsibilitiesCollaborate with business analysts to convert functionalities...


  • Lisboa, Lisboa, Portugal Hovione Tempo inteiro

    Job OverviewHovione is a leading Contract Development and Manufacturing Company dedicated to helping Pharmaceutical Customers bring new and off-patent drugs to market.We are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our Quality Control department, you will play a crucial role in ensuring the quality of our...


  • Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiro

    Cognizant Technology Solutions is a leading technology consulting firm that helps businesses succeed in today's digital economy. As a Senior German Quality Assurance Specialist, you will play a key role in ensuring the quality of our clients' content.Job Summary:We are seeking an experienced and skilled German Quality Assurance Specialist to join our team....


  • Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Lisbon, Portugal, is home to a unique opportunity in digital content review. We are seeking a French-speaking Quality Assurance Specialist to ensure seamless execution of external and internal requirements.Job Description:Monitoring procedures and outputs, identifying mistakes or non-conformity issuesProviding feedback to team members on quality of service,...


  • Lisboa, Lisboa, Portugal Ith Icoserve Tempo inteiro

    Located in Western Europe and Africa, the Siemens Global Business Services (GBS) hub is a melting pot of cultures and expertise. With over 1400 connected people from 57 nationalities across 14 countries, our environment is vibrant and dynamic.We are part of a global organization that enables Siemens units worldwide and external customers to accelerate their...


  • Lisboa, Lisboa, Portugal Kcs It Tempo inteiro

    About the RoleWe are seeking a highly skilled Quality Assurance Automation Specialist to join our team at KCS IT. As a specialist in test automation, you will play a crucial role in ensuring the quality and reliability of our software products.


  • Lisboa, Lisboa, Portugal Puroclean Certified Restoration Specialist Of Auburn Tempo inteiro

    About Puroclean Certified Restoration Specialist Of Auburn">Puroclean Certified Restoration Specialist Of Auburn is seeking a dedicated Quality Assurance Specialist to ensure the overall quality and integrity of our products and services.">About the Position">We are looking for a skilled professional who can develop and execute test plans, conduct thorough...