Customer Service Representative with High Level of German

4 semanas atrás


Lisboa, Lisboa, Portugal Cpm International Tempo inteiro
About CPM International

CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

We celebrate diversity and welcome everyone, embracing unique styles and fostering an inclusive workplace that empowers you to bring your whole self to work.

About the Role

As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media, striving for first-contact resolution. You will work collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional manner.

You will develop a sound understanding of the products and services offered by our client and offer an omnichannel service to our consumers via telephone, email, chat, and social media.

Requirements

We are looking for a candidate with a fluent level of German, exceptional grammar and spelling skills, and a high level of English (both written and spoken). You should have a genuine passion for delivering outstanding customer service, ability to deal with sensitive calls with empathy, and strong administrative skills with a keen eye for detail.

What We Offer

We offer a temporary contract of 3 months with a view to be extended, part-time (20 hours/week), and a salary of 9,230.77 euros gross per year. You will also receive top performance incentives, paid bank holidays, and an extra day in lieu. Our hybrid work model allows for 4 days per month at the office/training/rest from home.

We provide ongoing training and development, an opportunity to cultivate a new and exciting career in a high-growth environment, and access to LinkedIn specialized training & courses.



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