Quality Assurance Specialist

Há 7 dias


Porto, Porto, Portugal Michael Page Tempo inteiro
Quality Assurance Specialist

Our client is a multinational company with a dynamic Customer Service hub known worldwide. We are seeking a Quality Assurance Specialist to join our team and contribute to the reinforcement of our Quality Assurance team.

Key Responsibilities:

  • Identify findings that allow the improvement of CSR and operational results
  • Apply BEST QA Requirements
  • Identify risks in projects and suggest ways of internal control to mitigate associated risks
  • Identify potential fraud and security-related issues
  • Provide valuable information about the project to the Business Quality Analyst
  • Delivery productivity
  • Identify training needs
  • Reporting of nonconforming situations
  • Participation in calibration sessions
  • End Customer support through calls and other channels

Requirements:

  • Bachelor degree or Graduate
  • +2 years' experience in Contact Center
  • Fluency in English and German or Greek
  • Training to be given: BEST QA Training
  • Working knowledge of Microsoft Office Suite

What We Offer:

A great opportunity for professional growth and development in a dynamic and multinational company.



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