Retail Transformation Leader

2 semanas atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

Company Overview

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We're transforming our business, building a smoke-free future and driving innovation. Our retail teams are at the forefront of this revolution, shaping the customer journey and delivering exceptional results.

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About the Role

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As Retail Transformation Leader, you'll oversee regional operational store management, developing strategic plans with management, field teams, and external stakeholders. You'll analyze sales, team development, and customer satisfaction to deliver a unique consumer experience and boost IQOS Store Universe performance in Portugal.

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What We're Looking For

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We need someone with a university degree and at least 5 years' experience as a retail manager in personalized customer service. You'll have proven experience in delivering excellent customer experiences, working with KPIs, and managing commercial teams. Strong analytical skills, strategic thinking, and collaborative attitude are essential.

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Key Requirements

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  • ">
  • University degree">
  • Minimum 5 years' experience as retail manager in personalized customer service">
  • Proven experience in delivering excellent customer experiences">
  • Previous experience working with KPIs">
  • Previous experience in managing commercial teams (preferably in retail)">
  • Strong analytical skills">
  • Strategic thinking and collaborative working attitude">
  • Ability to adapt to challenges">
  • Excellent verbal and interpersonal abilities">
  • Team player">
  • Fluency in Portuguese and English">
  • Knowledge of retail or business systems (i.e., POS, MS Office)">
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What We Offer

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We offer a competitive salary plus benefits including life and health insurance, pension plan, education allowance, and challenging work environment with great development opportunities. You'll be part of an inclusive, diverse culture where everyone's contribution is respected, collaborate with some of the world's best people, and take pride in delivering our promise to society: a smoke-free future.

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About Us

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We're PMI, a global business with endless opportunities to progress. Join us and seize the freedom to define your future and ours, pursue your ambitions, and develop your skills with a company that drives innovation and delivers results.



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