Multilingual Community Specialist Lisbon

1 semana atrás


Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiro
Company Overview

We are a leading online multinational company with a rapidly growing multilingual team. Our global iconic brand is an instantly recognizable and a place where employees learn, collaborate, and help improve a digital product used by over a billion people worldwide.

About the Role

You will be part of our onsite team working alongside internal teams to respond to requests and assist in the success of our project. As a Community Specialist for a video streaming platform, you will have the accountability and responsibility to deliver on our customers' needs through ongoing superior support interactions.

Key Responsibilities
  • Focusing on delivering key results like first-time resolution, efficiency, and quality metrics.
  • Demonstrating ownership, high-level commitment, and providing excellent support to stakeholders and Product Experts.
  • Demonstrating innovation and intuition in identifying and escalating areas requiring operational adaptation and/or improvement.
  • Solving Partner's issues using innovative techniques, identifying efficiency gains, and conducting root cause analyses.
  • Being an incredible communicator: able to interpret sentiment of the partner and address partner requests/concerns in a timely manner with an aptitude for building strong client relationships.
Requirements
  • At least 12 months of direct customer service experience required, preferably in contact centers.
  • German level C1/C2 and English C1.
  • A self-starter, strong attention to detail, and able to juggle multiple work streams at once.
  • Experience in Advertising, Media Planning, Copywriting, Social Media Campaign, and the like is a plus.
Benefits

Pleasant and inspiring working atmosphere, opportunity to be part of a rapidly expanding global organization with an irreproachable reputation, professional development and clear career path, training & development opportunities, and competitive salary ($60,000 - $80,000 per year) with relocation allowance*



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