Multilingual Community Specialist Lisbon
1 semana atrás
We are a leading online multinational company with a rapidly growing multilingual team. Our global iconic brand is an instantly recognizable and a place where employees learn, collaborate, and help improve a digital product used by over a billion people worldwide.
About the RoleYou will be part of our onsite team working alongside internal teams to respond to requests and assist in the success of our project. As a Community Specialist for a video streaming platform, you will have the accountability and responsibility to deliver on our customers' needs through ongoing superior support interactions.
Key Responsibilities- Focusing on delivering key results like first-time resolution, efficiency, and quality metrics.
- Demonstrating ownership, high-level commitment, and providing excellent support to stakeholders and Product Experts.
- Demonstrating innovation and intuition in identifying and escalating areas requiring operational adaptation and/or improvement.
- Solving Partner's issues using innovative techniques, identifying efficiency gains, and conducting root cause analyses.
- Being an incredible communicator: able to interpret sentiment of the partner and address partner requests/concerns in a timely manner with an aptitude for building strong client relationships.
- At least 12 months of direct customer service experience required, preferably in contact centers.
- German level C1/C2 and English C1.
- A self-starter, strong attention to detail, and able to juggle multiple work streams at once.
- Experience in Advertising, Media Planning, Copywriting, Social Media Campaign, and the like is a plus.
Pleasant and inspiring working atmosphere, opportunity to be part of a rapidly expanding global organization with an irreproachable reputation, professional development and clear career path, training & development opportunities, and competitive salary ($60,000 - $80,000 per year) with relocation allowance*
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