Healthcare Services Coordinator
Há 3 dias
At Cross Border Talents, we are seeking a skilled Healthcare Services Coordinator to join our team in Lisbon, Portugal. This role plays a vital part in ensuring seamless communication between policyholders and healthcare professionals.
Key Responsibilities:
- Provide expert guidance and support to policyholders via various channels, resolving their benefit-related queries efficiently.
- Maintain exceptional customer satisfaction by delivering high-quality responses that contribute positively to performance metrics.
- Inform clients about their insurance coverage, manage contracts, and facilitate premium payments.
- Process reimbursements, offer quotes, and oversee contract and administrative changes.
- Cultivate strong relationships with policyholders and healthcare professionals by providing accurate information and effective solutions.
Requirements:
- Bachelor's degree (Bac +2), preferably with experience in the insurance sector.
- Excellent interpersonal skills, ability to work collaboratively as part of a team, and a customer service-oriented mindset.
- Strong listening skills, capacity to handle diverse situations, and rigorous task management.
- Demonstrated proficiency in French and English is mandatory.
Benefits:
- A comprehensive training program will be provided to ensure a smooth transition into this role.
- Ongoing support will be offered to facilitate personal and professional growth.
- This position offers opportunities for career advancement within our rapidly expanding company.
We estimate the annual salary for this role to be approximately 13,200 EUR, based on a gross monthly salary of 1100 EUR and 12 months of work per year. We strive to maintain a competitive compensation package that reflects the value you bring to our organization.
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