Customer Service Operations Coordinator
Há 1 mês
Colt Technology Services is seeking a highly organized and detail-oriented Customer Service Operations Coordinator to join our team. As a key member of our service management team, you will play a critical role in ensuring the smooth execution of service management tasks that meet a high standard of professionalism for our customers.
Key Responsibilities:
- Conducting ad hoc investigations to identify and resolve customer issues
- Generating reports related to delivery, assurance, and capacity to inform business decisions
- Providing billing support, including PO management and technical assistance
- Coordinating planned works and delivering training on Colt tools
- Managing documentation and overseeing contract management tasks
- Ensuring timely and accurate handling of customer issues and requests within agreed business KPIs
Requirements:
- Some administrative or technical experience is required
- Ability to work within established procedures under supervision
- Capable of communicating straightforward information, with guidance provided on more complex issues
- Proven ability to build strong relationships with team members and key stakeholders
- Required to negotiate on matters related to individual workload
- Developed detailed knowledge of standard Colt processes and workflows
- Must possess fluency in both spoken and written English
- Basic understanding of networking technologies and related products
- Strong problem-solving skills
- Proficient in Excel and PowerPoint
What We Offer:
- Competitive salaries and incentive plans
- A range of benefits and local rewards packages
- Flexible working and relaxed dress code
- Two days annually to spend on volunteering opportunities
- Access to a virtual business school for on-going learning
- Business mentoring
We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace.
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