Customer Service Operations Coordinator

Há 1 mês


Lisboa, Lisboa, Portugal Colt Technology Services Tempo inteiro
Job Title: Customer Service Operations Coordinator

Colt Technology Services is seeking a highly organized and detail-oriented Customer Service Operations Coordinator to join our team. As a key member of our service management team, you will play a critical role in ensuring the smooth execution of service management tasks that meet a high standard of professionalism for our customers.

Key Responsibilities:

  • Conducting ad hoc investigations to identify and resolve customer issues
  • Generating reports related to delivery, assurance, and capacity to inform business decisions
  • Providing billing support, including PO management and technical assistance
  • Coordinating planned works and delivering training on Colt tools
  • Managing documentation and overseeing contract management tasks
  • Ensuring timely and accurate handling of customer issues and requests within agreed business KPIs

Requirements:

  • Some administrative or technical experience is required
  • Ability to work within established procedures under supervision
  • Capable of communicating straightforward information, with guidance provided on more complex issues
  • Proven ability to build strong relationships with team members and key stakeholders
  • Required to negotiate on matters related to individual workload
  • Developed detailed knowledge of standard Colt processes and workflows
  • Must possess fluency in both spoken and written English
  • Basic understanding of networking technologies and related products
  • Strong problem-solving skills
  • Proficient in Excel and PowerPoint

What We Offer:

  • Competitive salaries and incentive plans
  • A range of benefits and local rewards packages
  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities
  • Access to a virtual business school for on-going learning
  • Business mentoring

We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace.



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