Customer Service Operations Coordinator

4 semanas atrás


Lisboa, Lisboa, Portugal Engineeringuk Tempo inteiro

Job Title: Customer Service Operations Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Customer Service Operations Coordinator to join our team. As a key member of our service management team, you will be responsible for providing essential support to our service and contract managers, ensuring the execution of service management tasks that meet a high standard of professionalism for our customers.

Key Responsibilities:

* Conducting ad hoc investigations and generating reports related to delivery, assurance, and capacity
* Providing billing support, including PO management and technical assistance
* Coordinating planned works and delivering training on Colt tools
* Managing documentation and overseeing contract management tasks
* Ensuring timely and accurate handling of customer issues and requests within agreed business KPIs

Requirements:

* Some administrative or technical experience is required
* Ability to work within established procedures under supervision
* Strong problem-solving skills and proficiency in Excel and PowerPoint
* Fluency in both spoken and written English

What We Offer:

Colt is a growing business that is investing in its people. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



Why Engineeringuk:

At Engineeringuk, we are committed to delivering high-quality services to our customers. Our team is responsible for maintaining the accuracy and integrity of data within the recording system, while delivering high-quality resolutions to customer queries. We ensure efficient communication with internal stakeholders to facilitate seamless service delivery.



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