Quality Operations Manager
Há 1 mês
Job Title: Quality Operations Manager
Job Description:
At Minacs, we're committed to delivering exceptional customer experiences. Our Quality Operations Manager will play a crucial role in ensuring our customers receive top-notch support throughout their journey. This involves working closely with our suppliers to achieve high-quality performance, enhance customer satisfaction, and reduce errors.
Key Responsibilities:
Develop and manage the end-to-end quality framework, ensuring it meets contractual expectations.
Collaborate with stakeholders to identify and deliver operational improvements, focusing on quality and continuous improvement efforts.
Work directly with suppliers to assess quality issues, conduct root cause analysis, and develop improvement plans.
Proactively identify opportunities for quality improvement and coordinate with different functions to implement changes.
Maintain quality governance artifacts to demonstrate the effectiveness of the quality framework.
Candidate Profile:
3-5 years' quality management experience in customer services or contact centers.
Strong communication and calibration skills.
Fluency in English and another European language.
Analytical skills and a keen eye for detail.
Excellent stakeholder management and collaboration skills.
Ability to thrive in a fast-paced environment and independently manage priorities and challenges.
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