Quality Operations Manager

Há 1 mês


Lisboa, Lisboa, Portugal Minacs Tempo inteiro

Job Title: Quality Operations Manager
Job Description:
At Minacs, we're committed to delivering exceptional customer experiences. Our Quality Operations Manager will play a crucial role in ensuring our customers receive top-notch support throughout their journey. This involves working closely with our suppliers to achieve high-quality performance, enhance customer satisfaction, and reduce errors.

Key Responsibilities:
Develop and manage the end-to-end quality framework, ensuring it meets contractual expectations.
Collaborate with stakeholders to identify and deliver operational improvements, focusing on quality and continuous improvement efforts.
Work directly with suppliers to assess quality issues, conduct root cause analysis, and develop improvement plans.
Proactively identify opportunities for quality improvement and coordinate with different functions to implement changes.
Maintain quality governance artifacts to demonstrate the effectiveness of the quality framework.

Candidate Profile:
3-5 years' quality management experience in customer services or contact centers.
Strong communication and calibration skills.
Fluency in English and another European language.
Analytical skills and a keen eye for detail.
Excellent stakeholder management and collaboration skills.
Ability to thrive in a fast-paced environment and independently manage priorities and challenges.



  • Lisboa, Lisboa, Portugal Veeva Systems Tempo inteiro

    Veeva Systems is a leader in the field of cloud-based software for the life sciences industry.As a Data Operations Quality Manager at Veeva, you will play a key role in streamlining quality control processes and leading a team of 20+ Quality Control Data Stewards. Your primary responsibility will be to champion quality by collaborating across departments to...


  • Lisboa, Lisboa, Portugal Ray Tempo inteiro

    Head of OperationsRay.BBDM Talent Advisors is recruiting an experienced Head of Operations for a leading agricultural company in Portugal. The successful candidate will report to the Operations Director and be responsible for fostering a positive culture and supporting the management of a large-scale farming operation.Key ResponsibilitiesProduction...


  • Lisboa, Lisboa, Portugal Ray Tempo inteiro

    Job Title: Head of OperationsAbout the Role:Ray.BBDM Talent Advisors is recruiting a Head of Operations for a leading agricultural company in Portugal. Reporting to the Operations Director, you will foster a positive culture and support the management of a large-scale farming operation. You will assist the leadership team with all aspects of the farm's daily...

  • Quality Assurance Manager

    1 semana atrás


    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Overview of the RoleWe are seeking a highly skilled Production Quality Manager to join our global supply chain team at Emma – The Sleep Company. This is an exciting opportunity for a self-motivated individual with experience in operations, supply chain management, and quality assurance to drive growth and excellence.


  • Lisboa, Lisboa, Portugal Quality Enterprises Usa Tempo inteiro

    Job Title: Quality Assurance LeadAbout the Role:We are seeking a highly skilled Quality Assurance Lead to join our team at Quality Enterprises Usa. As a Quality Assurance Lead, you will be responsible for managing the quality assurance process and ensuring that our products meet the highest standards.Key Responsibilities:Develop and implement quality...

  • Operations Manager

    Há 4 dias


    Lisboa, Lisboa, Portugal Ray Tempo inteiro

    Ray.BBDM Talent Advisors is recruiting an Operations Manager for a leading agricultural company in Odemira, Portugal. Reporting to the Operations Director, you will foster a positive culture and support the management of a large-scale farming operation. You will assist the leadership team with all aspects of the farm's daily operations, focusing on...


  • Lisboa, Lisboa, Portugal Airbus Tempo inteiro

    About the Role:We are seeking a highly skilled Quality Assurance Manager for Digital Operations to join our team at Airbus Portugal SA. This is a unique opportunity to work on digital solutions that drive innovation and excellence in our industry.Job Description:The successful candidate will be responsible for managing the global flow of business issues and...


  • Lisboa, Lisboa, Portugal Axa Tempo inteiro

    Job Title: Facilities Operations ManagerJob Summary:We are seeking an experienced Facilities Operations Manager to oversee facility operations in Portugal, ensuring operational efficiency, sustainability, and compliance with safety standards. This position focuses on coordinating, managing, and optimizing the operations of building facilities in Portugal,...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Buscojobs Portugal is seeking an experienced and skilled Logistics Operations Manager to join their team. This role is a fantastic opportunity for someone who wants to make a real impact in the logistics industry.As a Logistics Operations Manager, you will be responsible for coordinating warehouse activities from package receipt to delivery. You will lead a...

  • Data Operations Quality Lead

    3 semanas atrás


    Lisboa, Lisboa, Portugal Veeva Systems Tempo inteiro

    The RoleAt Veeva Systems, we are seeking a Quality Lead to join our team in Data Operations. As a Quality Lead, you will be responsible for streamlining quality control processes and leading a remote team of Quality Control Data Stewards. Your primary goal will be to champion quality by collaborating across departments to optimize reporting, workflows, and...

  • Operations Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal Magical Complex, Lda. Tempo inteiro

    Company Overview:Magical Complex is a rapidly growing subsidiary focused on optimizing high-quality, refurbished smartphone products. With a commitment to excellence in supply chain operations and client-centric solutions, we strive to provide the best-in-class processes for triaging, refurbishing, and distributing mobile devices. Our goal is to ensure...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Company OverviewBuscojobs Portugal is a leading provider of recruitment services, dedicated to connecting talented individuals with exciting job opportunities. As a Payroll Operations Manager, you will play a critical role in ensuring the smooth operation of our payroll processes.Job DescriptionWe are seeking an experienced Payroll Operations Manager to...


  • Lisboa, Lisboa, Portugal Melia Hotels International Tempo inteiro

    About the RoleWe are looking for a skilled Restaurant Operations Manager to oversee the daily operations of our breakfast restaurant. As a key member of our team, you will be responsible for ensuring a high level of customer satisfaction and maintaining the highest standards of food quality, safety, and presentation.Key Responsibilities:Manage the breakfast...

  • Senior Quality Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

    Job OverviewWe are seeking a highly skilled Senior Quality Manager to join our team at Emma – The Sleep Company. As a key member of our Supply Chain team, you will be responsible for ensuring the highest quality standards across our global operations.Main ResponsibilitiesDesign, implement and manage the strategy for the quality management systemLead...


  • Lisboa, Lisboa, Portugal Lime Tempo inteiro

    Lime is a leading provider of shared electric vehicles. We're on a mission to revolutionize transportation by making it shared, affordable, and carbon-free. Our electric bikes and scooters have powered millions of rides in hundreds of cities worldwide, replacing car trips and reducing carbon emissions. We're hiring a Repair Quality Manager to join our...


  • Lisboa, Lisboa, Portugal Lime Tempo inteiro

    Repair Quality Manager Job DescriptionLime is a leading shared electric vehicle company, and we're seeking a skilled Repair Quality Manager to join our Operations Excellence team. As a key member of our team, you will be responsible for leading initiatives to embed a culture of process compliance, fleet reliability, and quality within our warehouse teams...


  • Lisboa, Lisboa, Portugal Veeva Systems Tempo inteiro

    The RoleAs a Quality Lead at Veeva OpenData, you will be responsible for streamlining quality control processes and leading a remote team of Quality Control Data Stewards.Champion quality by collaborating across departments to optimize reporting, workflows, and documentation. Foster a detail-oriented, excellence-driven team culture.The ideal candidate for...


  • Lisboa, Lisboa, Portugal Melia Hotels International S.A.(Meliá) Tempo inteiro

    Restaurant Operations ManagerAt Meliá, we are seeking a skilled Restaurant Operations Manager to join our team. As a key member of our restaurant team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated professionals.Key Responsibilities:Ensure the customer...

  • Campervan Operations Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal Indie campers Tempo inteiro

    About Indie CampersWe are a rapidly growing campervan marketplace, dedicated to making road trips accessible to everyone. Our innovative approach and customer-centric mindset have enabled us to provide a seamless booking experience and high-quality road trips at affordable prices.With over one million nights rented through our platform, we have welcomed more...

  • Regional Operations Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    The Regional Operations Manager RoleAs the Regional Operations Manager at Indie Campers, you will oversee the daily operations of our stations within a geographical area to drive customer satisfaction, operational results, and efficiency. You will ensure high-standards for our operations and effectively implement central procedural guidelines.Key...