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Data Operations Quality Manager
2 meses atrás
Veeva Systems is a leader in the field of cloud-based software for the life sciences industry.
As a Data Operations Quality Manager at Veeva, you will play a key role in streamlining quality control processes and leading a team of 20+ Quality Control Data Stewards. Your primary responsibility will be to champion quality by collaborating across departments to optimize reporting, workflows, and documentation.
The ideal candidate for this role has a process-oriented mindset and strong people management skills. You will lead a remote team and foster a detail-oriented, excellence-driven culture.
Key Responsibilities:
- Design, innovate, and optimize processes and workflows to ensure best-in-class delivery of data quality and efficiency
- Develop and maintain clear and concise documentation, including policies, training materials, and work instructions
- Lead a team of Quality Control Data Stewards from onboarding and coaching to performance review
- Work as a team with fellow Quality Leads to ensure alignment on Quality Control processes. Monitor performance and empower the Quality Control team to meet quality and productivity targets and deadlines
- Run reports on data quality and performance
- Support the Quality Manager in analyzing data to identify trends, root causes of issues, and opportunities for improvement
- Collaborate with other teams and stakeholders like Operations, Engineering, and Product Management
Requirements:
- Experience in implementing and/or developing Quality Control processes
- Process-oriented mindset and systems thinking with a proven track record of successfully implementing process improvements
- Strong people management skills. Preferably 3-5 years of leading and managing high-performance teams in a service center environment
- Strong analytical and problem-solving skills with a proactive attitude
- Attention to detail and focus on quality
- Ability to plan, prioritize tasks, and keep projects on track
- Strong stakeholder management skills, clear and concise communication
- Experience in analysis of complex datasets, creation of dashboards
- Proficiency in Google Apps, MS Office, and other office software
- Fluency in English
Estimated Salary: $100,000 - $140,000 per year
Location: Remote or San Francisco Bay Area
Veeva offers a competitive salary range of $100,000 - $140,000 per year, depending on experience. The company also provides a comprehensive benefits package, including health insurance, retirement savings, and paid time off.