Quality Control Specialist
2 meses atrás
Job Overview: At Blu Selection, we are seeking a detail-oriented Quality Control Specialist to join our team. This role involves analyzing the overall quality of our customer support team, identifying areas for improvement, and implementing changes to enhance our processes.
Key Responsibilities:
- Analyze top issues with our customer support team and develop recommendations for improvement.
- Mentor agents on quality and deliver training on new or changing policies.
- Develop and maintain process documentation and manage investigations of escalations.
Requirements:
- A native level of German and a B2/C1 level of English.
- 2 years of relevant work experience in a Shared Service Center or comparable environment.
- Preferably a minimum of 1 year of experience within quality control/analysis or an audit.
What We Offer:
- Salary range in line with the market, depending on experience.
- Private healthcare, including dental care, and life insurance.
- Language courses and cafeteria benefits.
- A pleasant and inspiring working atmosphere.
- Relocation package for qualified candidates.
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