Client Support Specialist with Multilingual Expertise

3 semanas atrás


Aveiro, Aveiro, Portugal Language Matters Tempo inteiro

Job Title: Client Support Specialist with Multilingual Expertise

About the Role:

We are seeking a highly skilled Client Support Specialist with expertise in French, German, or Nordic languages to join our team at Language Matters. As a key member of our sales and support team, you will be responsible for providing exceptional customer service and product support to our clients.

Key Responsibilities:

  • Deliver high-level SaaS support and training to clients via phone and email
  • Keep CRM systems updated and accurate at all times
  • Maintain in-depth knowledge of products and provide guidance and advice to clients
  • Demonstrate products and provide online and in-person training to clients
  • Create and update training manuals and videos, as well as lead webinars
  • Travel to clients and exhibitions to promote products

Requirements:

  • Fluency in French, German, or Nordic languages to a native level, both written and spoken
  • Fluency in English, both written and spoken
  • 2-3 years of experience in B2B customer/client services
  • Experience or knowledge of the SaaS industry is advantageous
  • Proactive and problem-solving mindset
  • Excellent IT skills
  • Strong interpersonal skills and professional manner

About Us:

Language Matters is a leading Global Software Company with a close-knit sales and support team in West London. We offer hybrid working, travel opportunities, and excellent career development.



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