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Business Support Expert for International Clients

1 semana atrás

Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

As a Business Support Expert for International Clients, you will play a vital role in supporting our clients' businesses by resolving technical product issues and providing expert guidance. With your excellent communication skills and ability to think critically, you'll make a real difference in our clients' success stories. We're looking for someone who is passionate about delivering exceptional customer experiences and has the skills to match

About the Job:

  • Support business customers with solutions to unblock issues with Client's business products suite;
  • Partner with Client's internal support teams to resolve technical product issues via bug prioritization and resolution;
  • Represent the voice of businesses and develop insights to improve user experience;
  • E-Mail and ticket support;
  • Identify pain points and use data to size, prioritize and shape business cases for product enhancement;
  • Provide documentation and regression training where needed.

Requirements:

  • Native German speaker;
  • Fluency in English (B2 level required);
  • Experience in Customer Service/Contact Center (preferential);
  • Excellent communication skills and customer-centric mindset;
  • Ability to independently seek out and apply relevant information when faced with a unique or new problem;
  • Flexible and quick learner, able to adapt continuously;
  • Passion for Client's mission, supporting businesses and improving the product experience.

What We Offer:

  • A stable work environment with career progression opportunities;
  • Personal training for the job;
  • A respectful and inclusive environment;
  • A wealth of opportunities to progress and move business areas projects;
  • Flexibility & Work/life balance;
  • Remuneration: basic salary plus food subsidy;
  • Health Insurance since day one in the company;
  • Excellent opportunity to work with a top of mind brand;
  • Possibility to live in one of our apartments;
  • Annually complementary return flight to your home country (within Europe);
  • Excellent work environment in a multicultural company;
  • Free activities and sport events.