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Customer Service Agent Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal Snaphunt Tempo inteiro

Job Overview

We are seeking a highly skilled Customer Support Agent to join our team.

In this role, you will be responsible for:

  • Providing exceptional service to bank clients via phone and email;
  • Resolving complex issues related to ID and T-PIN setup, card management, safety, and transactions;
  • Ensuring seamless customer experiences.

Key Responsibilities

As a Customer Support Agent, your key responsibilities will include:

  • Handling high volumes of customer inquiries;
  • Identifying and resolving root causes of issues;
  • Collaborating with internal teams to resolve complex issues.

Requirements

To succeed in this role, you will need:

  • Russian as a native language and fluent English (B2);
  • Excellent problem-solving skills with the ability to research and identify relevant information;
  • Strong communication skills and a service-oriented approach.

Benefits

As a valued member of our team, you will enjoy:

  • A competitive salary package;
  • Ongoing training and development opportunities;
  • A supportive and dynamic work environment.