Financial Services Expert

1 semana atrás


Braga, Braga, Portugal Ttec Tempo inteiro

We are seeking a highly skilled Financial Services Expert to join our team in Sofia, Bulgaria. As an Italian-English speaking professional, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

About the Role:

  • You will be responsible for resolving escalated or complex customer inquiries, providing timely and accurate information, and ensuring customer satisfaction.
  • Your analytical skills will be essential in evaluating creditworthiness, defining credit limits, and establishing payment terms.
  • You will work closely with customers to understand their financial situations, provide guidance on credit holds, and resolve account reconciliation issues.

About You:

  • 6 months experience in customer service, back office administration, or collections is required.
  • Bilingual in both Italian and English is essential.
  • Strong analytical skills, attention to detail, and excellent communication skills are necessary.

What We Offer:

  • A competitive base salary of $45,000 per year, plus performance bonus opportunities.
  • A comprehensive benefits package, including PTO, tuition reimbursement, and health and wellness incentives.
  • The opportunity to work in a dynamic, global team that values diversity and inclusion.

How to Succeed:

  • We offer ongoing training and development opportunities to help you grow professionally.
  • You will be part of a supportive team environment that encourages collaboration and innovation.
  • We prioritize work-life balance and flexibility, allowing you to thrive in your role.


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