Highly Skilled Security Professional for Large-Scale Ecommerce Platform

2 semanas atrás


Lisboa, Lisboa, Portugal Gorgias Tempo inteiro

Gorgias, a leading CX platform, empowers ecommerce brands to grow through AI-powered customer experience. Our platform is trusted by over 15,000 merchants worldwide, from small independent shops to large ecommerce brands.

We offer the most integrations of any tool on Shopify (100+) and provide fast setup without complex onboarding. Gorgias offers a unified platform to manage every aspect of customer support on every channel.

We automate 60% of support so agents can focus on high-value conversations and driving sales. Additionally, we provide purpose-built marketing tools to convert more shoppers into customers, driving GMV.

About the Role

This Security Engineer will contribute to our security program, working directly with our SRE team and engineering leadership. You will implement and manage essential security tools and processes, focusing on ensuring resilience against potential external threats and attacks.

This role will be critical in setting up proactive security measures and responding to incidents, making a tangible impact on Gorgias' ability to meet enterprise-grade security standards.

Key Responsibilities

  • Contribute to security framework, tools, and processes for Gorgias, protecting critical infrastructure and ensuring system reliability.
  • Collaborate closely with the SRE and Infrastructure teams to integrate security practices and tools into existing and emerging platforms, including Kubernetes and multi-region deployments.
  • Improve the SIEM system to enhance comprehensive monitoring, threat detection, and alerting.
  • Develop automated detection and mitigation playbooks for common security incidents (such as DDoS attacks, phishing, and other infrastructure-related threats).
  • Conduct and evaluate attack simulations and real-time incident management to improve the detection and mitigation rate.
  • Champion security best practices within the engineering organization by promoting secure coding practices, incident response protocols, and real-time threat mitigation strategies.
  • Provide leadership and training across engineering teams to ensure adoption of security standards and incident management practices.

Requirements

  • 5+ years of experience in a security engineering or infrastructure security role, preferably within a high-growth SaaS or eCommerce environment.
  • Proven expertise in infrastructure security, DDoS mitigation, and SIEM/SOC platforms.
  • Strong knowledge of cloud environments, particularly in Kubernetes/GKE, Postgres clusters, and networking protocols.
  • Hands-on experience with automation tools and Infrastructure as Code (IaC), such as Terraform.
  • Proficiency in scripting languages like Python or Golang for automating security processes and incident responses.
  • Ability to communicate security best practices and protocols to cross-functional engineering teams, advocating for a security-first mindset across the organization.
  • Experience with observability, incident management, and disaster recovery is a plus.
  • Ability to confidently serve as the main point of contact for all security-related matters in a dynamic startup environment.

About Us

We're a global company with a diverse team, committed to creating a workplace where everyone is valued. We believe in equal opportunities and encourage applicants from diverse backgrounds.

Estimated Salary: $120,000 - $180,000 per year



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