Director of CRM Product Management

Há 4 dias


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

We are seeking a dedicated Director for our Sell Business Unit (Zendesk's CRM product) to join our team in Lisbon, Portugal. This is an outstanding opportunity to be at the forefront of a strategic partnership for Zendesk & Sell.

Key Responsibilities:

  • Act as a DRI for the Sell business, coordinating daily interactions and operations to ensure seamless integration.
  • Develop and implement strategies to improve the effectiveness and efficiency of the partnership.
  • Identify and resolve operational challenges, across ProdDev and GTM, to support collaboration and overall success of Sell.
  • Monitor and evaluate the performance of the Sell business, ensuring adherence to agreed-upon service level metrics.


Requirements:
  • Demonstrated ability to develop and implement comprehensive business strategies.
  • Excellent data analysis skills, as well as systems-level awareness and thinking.
  • Foster and maintain strong, trust-based relationships with collaborators, including both external and internal teams.
  • Experience working with engineering and product management teams.


What You'll Bring:
  • Strong communication & writing skills (both written communications & presentation skills), with demonstrated ability to influence.
  • Demonstrated success working across diverse teams and geographies, with the ability to synthesize what may appear to be competing priorities.
  • Ability to navigate ambiguity and apply structured approaches/methodologies to projects.


Hybrid Experience:
This role must attend our local office for part of the week.
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