Senior Data Scientist

2 semanas atrás


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro
Job Description

Zendesk's mission is to make Customer Experience better. Our products help over 125,000 global brands make their customers happy every day.

We're looking for a Senior Data Scientist to join our Enterprise Machine Learning team. As a key member of our team, you'll be responsible for developing products in collaboration with Data Analysts, ML engineers, other Data Scientists, and business partners.

Your primary goal will be to deliver high-quality ML and AI products to our customers at a scale that most companies only dream of. You'll work closely with our Data Analysts to understand business needs and develop data-driven solutions.

As a Senior Data Scientist, you'll be part of the Enterprise Data & Analytics team, a high-performance group chartered with delivering a beautifully simple analytics foundation and service that allows Zendesk to scale with clearly defined, consistent metrics and a data architecture that provides all business operations with high-quality and timely analytics for optimal decision making.

We're looking for someone who is in tune with the varying analytical needs of different stakeholders in the organization. You'll need to strike the right balance among all these stakeholders while also juggling short-term tasks and long-term scope.

Key Responsibilities:

  • Proactively engage with various stakeholders and engineers to build strong relationships
  • Utilize statistical analysis and machine learning to address complex business issues and formulate data-driven solutions
  • Define and align key metrics related to the efficiency and effectiveness of AI/ML systems based on business impact
  • Liaise with cross-functional teams to understand and accommodate their needs in data processes and AI/ML solutions
  • Implement and promote best practices regarding data contracts to optimize data integrity, security, and compliance

Requirements:

  • BA/BS degree in Computer Science, Data Science, Statistics, or a related field (advanced degree is a plus)
  • Highly experienced data scientist with a minimum of five years in the field
  • Skilled in qualitative analytics, predictive modeling, and statistical computer languages like R, Python, SQL
  • In-depth understanding of machine learning techniques
  • Experienced in working in cross-functional team environments
  • Demonstrated problem-solving skills and business acumen applied to real-world business solutions
  • Ability to effectively communicate complex data science concepts to non-technical stakeholders

About Zendesk

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.


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