IT Service Delivery Expert

1 dia atrás


Lisboa, Lisboa, Portugal Nubika Digital - Inetum Group Tempo inteiro
Job Summary
We are seeking a seasoned IT Support Manager to lead our technical operations team. The ideal candidate will have a minimum of 3-5 years of experience in IT Operations, IT Service Delivery, or Service Desk departments, with a proven track record of providing technical support.

About the Role:

  • Provide exceptional technical support to our employees, addressing complex issues and ensuring seamless operation of our workplace environment.
  • Lead the implementation of IT projects, collaborating with cross-functional teams to deliver successful outcomes.
  • Develop and maintain comprehensive policies and procedures, ensuring adherence to industry best practices and company standards.
  • Maintain accurate records and reports, tracking key performance indicators and making data-driven decisions.

Requirements:

  • Minimum of 3-5 years of experience in a similar role, specifically in IT Operations, IT Service Delivery, or Service Desk departments.
  • Strong technical skills and knowledge of workplace environment.
  • Excellent leadership and collaboration skills.
  • Experience with IT Asset Management and IT Security best practices.


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