IT Service Delivery Expert
1 dia atrás
We are seeking a seasoned IT Support Manager to lead our technical operations team. The ideal candidate will have a minimum of 3-5 years of experience in IT Operations, IT Service Delivery, or Service Desk departments, with a proven track record of providing technical support.
About the Role:
- Provide exceptional technical support to our employees, addressing complex issues and ensuring seamless operation of our workplace environment.
- Lead the implementation of IT projects, collaborating with cross-functional teams to deliver successful outcomes.
- Develop and maintain comprehensive policies and procedures, ensuring adherence to industry best practices and company standards.
- Maintain accurate records and reports, tracking key performance indicators and making data-driven decisions.
Requirements:
- Minimum of 3-5 years of experience in a similar role, specifically in IT Operations, IT Service Delivery, or Service Desk departments.
- Strong technical skills and knowledge of workplace environment.
- Excellent leadership and collaboration skills.
- Experience with IT Asset Management and IT Security best practices.
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