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Incident Response Specialist
1 semana atrás
Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software.
We have a global presence, but our headquarters and main technical center are in Porto, Portugal, where we develop state-of-the-art solutions for Semiconductor, Electronics, Medical Devices, and Industrial Equipment.
We are recognized for the third consecutive year as a Leader by Gartner, part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.
This role:
We're looking for self-motivated individuals who thrive in problem-solving and process improvement. If you have experience in Incident Management and a passion for improving processes, team up and apply now as an Incident Response Specialist.
Responsibilities:
- Manage the lifecycle of recurring issues, from identification to resolution
- Identify areas of instability or inefficiency
- Maintain and monitor known issues to proactively track potential escalations and identify the need for immediate resolution
- Work with several teams to define and implement action plans for both incident mitigation and problem resolution
- Propose, implement, and monitor changes to incident and problem management processes
- Lead post-incident analyses to identify root causes and improvement opportunities
- Maintain records of all major incidents and problems, including timelines, actions, and root causes
- Prepare post-incident and problem reports for management and technical teams and ensure that knowledge is disseminated across all relevant stakeholders
- Evaluate the post-incident actions and problem resolutions and track efficiency metrics
Must-Have Skills:
- Experience in Incident Management
- Strong background in process improvement and proactive problem-solving
- Experience working in multi-customer environments
- Strong attention to detail
- Excellent English skills – spoken and written
