Collection and Credit Management Professional

Há 6 dias


Lisboa, Lisboa, Portugal Nestlé SA Tempo inteiro
Cash Collection Specialist Role
This position requires a skilled professional to manage customer/account queries, ensuring sales ledger balances are accurate and up-to-date. You will work closely with the Cash Collection Lead Specialist to develop and implement strategies to maximize On Time Payment for all customers.

**Key Responsibilities**
* Manage customer/account queries to ensure sales ledger balances are clean on customer accounts;
* Successful management of due and overdue balances on customer accounts, maximizing On Time Payment for all customers;
* Notify markets of uncollectable debt risks & mitigate where possible;
* Collection activities based on Market Collection Strategy;
* Respond to incoming collection concerns from the customer and internal stakeholders;
* Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer accounts;
* Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR's);
* Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
* Execute identified business and internal controls of Collections processes;
* Review and propose updates, through company, to the Standard Routines due to legal or process changes.

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