Technical Support Specialist for Healthcare

3 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro
Job Title: Technical Support for Healthcare

We are seeking a highly skilled Technical Support Specialist to join our team at Teleperformance Portugal. As a Technical Support for Healthcare, you will be responsible for providing exceptional customer service to our clients, ensuring that their technical issues are resolved efficiently and effectively.

Key Responsibilities:
  • Communicate with customers via phone, chat, and email to resolve technical issues
  • Track cases to ensure timely and efficient resolution
  • Maintain high customer satisfaction while representing a major brand
  • Provide and maintain strong, professional relationships with all partners and show empathy at all times
  • Work towards achieving goals as set by the customer and internal
Requirements:
  • Excellent written and verbal communication skills in Spanish (C2)
  • Proficiency in English (C1)
  • Previous experience in technical support – minimum 1 year (mandatory)
  • Bachelor’s degree in Life Sciences (preferred)
  • Able to handle sensitive information as a Technical Support for Healthcare
  • Excellent communication and interpersonal skills
  • Fast learner capacity
  • Team spirit
What We Offer:
  • Signing Bonus 2500€
  • Possibility of cooperation with leaders in various industries
  • Stable work and career progression
  • Investment in training and personal development
  • Inspiring leadership
  • Employees empowerment and value
  • Challenging and rewarding work as a Technical Support for Healthcare
  • Friendly and collaborative working environment
  • Wealth of opportunities
  • Accommodation in a Teleperformance apartment
  • Refund of initial flight expenses
  • Annually complementary return flight to your home country (within Europe)
  • Modern and centrally located buildings with cafeteria facilities and an excellent public transportation connection
  • Private health insurance since day one in the company
  • Free Portuguese language courses, sport activities and organized events
  • Monthly and Quarterly Bonus


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