Enterprise ServiceNow Architecture Lead
2 semanas atrás
Job Title:
Enterprise ServiceNow Architecture Lead
Job Description:
The successful candidate will oversee the architectural design and implementation of ServiceNow Customer Service processes, ensuring solutions are scalable, secure, and integrate with enterprise systems.
Key Responsibilities:
- Oversight of architectural design and implementation of ServiceNow Customer Service processes
- Ensuring solutions are scalable, secure, and integrate with enterprise systems
- Guiding the strategic alignment of customer service solutions with enterprise architecture and technology roadmaps
- Collaboration with enterprise architects to integrate ServiceNow within the broader ecosystem of tools and platforms
- Oversight of integration of ServiceNow with other platforms, ensuring end-to-end interoperability
- Facilitating architecture reviews, ensuring standards are met, while empowering solution architects for detailed implementation
- Providing technical leadership to release trains and development teams, ensuring adherence to architectural standards
- Collaboration with cross-functional teams for smooth implementation and transition to production environments
- Acting as a bridge between technical and non-technical teams for effective communication and collaboration
- Establishment and enforcement of governance models for ServiceNow solutions, aligning with enterprise architecture principles
- Promotion of best practices for ServiceNow architecture and development, driving continuous improvement
- Approval of new projects and architectural changes, ensuring alignment with enterprise-wide goals
- Ensuring ServiceNow architecture adheres to security best practices and enterprise security policies
- Leadership of change management processes for ServiceNow enhancements, minimizing disruption to operations
- Maintenance of awareness with the latest ServiceNow features and releases, identification of opportunities for improvement
- Oversight of continuous architectural improvements and ensuring new initiatives align with business and technical evolution
- Engagement with management and stakeholders to communicate architectural vision, progress, and challenges
Requirements:
- A technical university degree in informatics or a comparable course of study
- Strong background in integrating ServiceNow with other enterprise systems such as SAP and other ITSM platforms
- A CTA or CMA ServiceNow certification is a plus
- SAFe certification is a plus
- Deep understanding of ServiceNow modules (CSM, ITSM, FSM) and their applications
- Ability to guide and mentor solution architects, developers, and cross-functional teams
- Proven ability to make high-stakes architectural decisions in a collaborative yet authoritative manner
- Excellent written and verbal communication skills, with the ability to translate technical concepts to non-technical stakeholders
- Ability to work across multiple teams and departments, fostering collaboration between technical and business stakeholders
- Skilled at navigating differences in technical or business opinions and finding common ground
What We Offer:
- $120,000 - $180,000 per year, depending on experience
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- A comprehensive benefits package
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