Enterprise ServiceNow Architecture Lead

2 meses atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

Job Title:

Enterprise ServiceNow Architecture Lead

Job Description:

The successful candidate will oversee the architectural design and implementation of ServiceNow Customer Service processes, ensuring solutions are scalable, secure, and integrate with enterprise systems.

 

Key Responsibilities:

  • Oversight of architectural design and implementation of ServiceNow Customer Service processes
  • Ensuring solutions are scalable, secure, and integrate with enterprise systems
  • Guiding the strategic alignment of customer service solutions with enterprise architecture and technology roadmaps
  • Collaboration with enterprise architects to integrate ServiceNow within the broader ecosystem of tools and platforms
  • Oversight of integration of ServiceNow with other platforms, ensuring end-to-end interoperability
  • Facilitating architecture reviews, ensuring standards are met, while empowering solution architects for detailed implementation
  • Providing technical leadership to release trains and development teams, ensuring adherence to architectural standards
  • Collaboration with cross-functional teams for smooth implementation and transition to production environments
  • Acting as a bridge between technical and non-technical teams for effective communication and collaboration
  • Establishment and enforcement of governance models for ServiceNow solutions, aligning with enterprise architecture principles
  • Promotion of best practices for ServiceNow architecture and development, driving continuous improvement
  • Approval of new projects and architectural changes, ensuring alignment with enterprise-wide goals
  • Ensuring ServiceNow architecture adheres to security best practices and enterprise security policies
  • Leadership of change management processes for ServiceNow enhancements, minimizing disruption to operations
  • Maintenance of awareness with the latest ServiceNow features and releases, identification of opportunities for improvement
  • Oversight of continuous architectural improvements and ensuring new initiatives align with business and technical evolution
  • Engagement with management and stakeholders to communicate architectural vision, progress, and challenges

Requirements:

  • A technical university degree in informatics or a comparable course of study
  • Strong background in integrating ServiceNow with other enterprise systems such as SAP and other ITSM platforms
  • A CTA or CMA ServiceNow certification is a plus
  • SAFe certification is a plus
  • Deep understanding of ServiceNow modules (CSM, ITSM, FSM) and their applications
  • Ability to guide and mentor solution architects, developers, and cross-functional teams
  • Proven ability to make high-stakes architectural decisions in a collaborative yet authoritative manner
  • Excellent written and verbal communication skills, with the ability to translate technical concepts to non-technical stakeholders
  • Ability to work across multiple teams and departments, fostering collaboration between technical and business stakeholders
  • Skilled at navigating differences in technical or business opinions and finding common ground

What We Offer:

  • $120,000 - $180,000 per year, depending on experience
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A comprehensive benefits package

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