ServiceNow Platform Architect
1 semana atrás
Company Overview:
We are a Business Software Solutions Company empowering people in service organizations with innovative Enterprise software solutions.
At Buscojobs Portugal, we transform work and improve the people experience. Our mission is to deliver ERP that works for people, not just businesses.
Job Description:
A ServiceNow Platform Architect will be responsible for developing new functionalities and innovative solutions within Unit4's ServiceNow platform to address customer requirements.
The consultant will collaborate closely with the Platform team, process owners, Enterprise Architecture, and IT Security to design and develop technical solutions that meet business needs and architecture standards.
Primary Responsibilities:
- Designs, develops, configures, and customizes ServiceNow applications and services to deliver new functionality and capabilities
- Works with business process owners to shape/refine requirements that align with overall strategy and product roadmap
- Assists with second-level incident resolution, problem root cause analysis, and post-change validation
- Provides on-call support during critical production issues
- Estimates release-level effort and collaborates with the platform team to ensure proper quality assurance
- Reviews, validates, and remediates version and patch upgrades associated with assigned applications and services
- Develops with automation in mind and designs workflows, flows, forms, scripts, ACLs, data transformation, policies, rules, scheduled jobs, and underlying logic using Agile methodologies
Required Skills and Qualifications:
- Strong technical foundation and knowledge of the ServiceNow platform and architecture
- Knowledge of Agile and Scrum development approaches
- Ability to learn and adapt to new technologies related to the ServiceNow platform
- Development skills in scripting, business rules, data imports, ACLs, data policies, UI policies, data import and transformation, logging, error remediation, data encryption, flow designer (including Integration Hub spokes), notifications, SLAs, metrics, database views, assessments, forms, workflow, and language translations
- Knowledge of database design schemas and data modeling, including ServiceNow's Common Service Data Model (CSDM)
- Development skills in JavaScript, Web Services, HTML, CSS, and Jelly
- Strong business acumen
- 5+ years of relevant experience or equivalent combination of education and work experience
- Certified ServiceNow Developer or Implementer in CSM / HRSD
- ITIL Foundations Certification recommended
- Strong understanding of the ServiceNow Application Suite and experience with Customer Service Management, HRSD, and scoped applications
Benefits:
We offer a competitive salary range of €60,000 - €80,000 per year, depending on experience, as well as a comprehensive benefits package, including uncapped time off, remote working opportunities, Global Wellbeing Days, and more.
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