Servicenow Practice Lead
2 semanas atrás
About ServiceNow
International Software Company (SaaS) seeks a ServiceNow Practice Lead to serve as the architect and leader of our ServiceNow platform.
Key Responsibilities:
- Strategic development, implementation, and management of the ServiceNow platform.
- Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives.
- Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities.
- Develop and implement best practices for ServiceNow governance, security, and optimization.
- Ensure seamless integration of ServiceNow with other enterprise applications and systems.
- Oversee the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance.
Requirements:
- Proven experience with ServiceNow as an architect or team leader.
- Strong expertise in ServiceNow ITSM, CSM, and HRSD platform development, configuration, and administration.
- Strong understanding of ITIL best practices and ITSM and HR processes.
- Knowledge of ServiceNow NowAssist AI.
- ServiceNow certification (Administrator, Developer, or Implementation Specialist).
- Leadership skills with experience managing technical teams.
- Excellent communication and collaboration skills.
- Good English level.
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