Servicenow Practice Lead

2 semanas atrás


Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

About ServiceNow
International Software Company (SaaS) seeks a ServiceNow Practice Lead to serve as the architect and leader of our ServiceNow platform.

Key Responsibilities:

  • Strategic development, implementation, and management of the ServiceNow platform.
  • Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives.
  • Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities.
  • Develop and implement best practices for ServiceNow governance, security, and optimization.
  • Ensure seamless integration of ServiceNow with other enterprise applications and systems.
  • Oversee the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance.

Requirements:

  • Proven experience with ServiceNow as an architect or team leader.
  • Strong expertise in ServiceNow ITSM, CSM, and HRSD platform development, configuration, and administration.
  • Strong understanding of ITIL best practices and ITSM and HR processes.
  • Knowledge of ServiceNow NowAssist AI.
  • ServiceNow certification (Administrator, Developer, or Implementation Specialist).
  • Leadership skills with experience managing technical teams.
  • Excellent communication and collaboration skills.
  • Good English level.

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