Software Implementation Specialist
Há 3 dias
**Overview**
At Advantage 360, we are committed to building a faster, more connected future through innovative software solutions.
We are seeking a skilled Software Implementation Specialist to join our team. As a key member of our professional services team, you will play a critical role in delivering high-quality software solutions to our customers worldwide.
**Job Description**
In this dynamic position, you will be responsible for providing post-sales services for software implementation, scripting, upgrades, and migrations. You will work closely with customers and project teams to ensure all deliverables are executed successfully, on time, and within budget.
You will rapidly build customer trust and confidence by displaying a high level of technical knowledge and consistent service throughout all interactions.
The ideal candidate will have a strong technical background, excellent communication and facilitation skills, and the ability to influence customers and internal stakeholders through credible knowledge and experience.
**Responsibilities**
- Provide post-sales services for software implementation, scripting, upgrades, and migrations
- Work closely with customers and project teams to ensure all deliverables are executed successfully, on time, and within budget
- Rapidly build customer trust and confidence
- Display a high level of technical knowledge and consistent service throughout all interactions
- Gather requirements for solution delivery, working closely with customers and vendors
- Drive onsite project workshops and consultation with customers
- Provide customer-facing technical documentation, including Acceptance Test Plans
- Write high-quality scripts as required for solution delivery, migration, static data import, etc.
- Maintain detailed issue tracking, action items, and troubleshoot customer issues throughout the project
- Deliver onsite and/or remote product training to customers
- Conduct knowledge transfer to handoff projects to technical support
- Act as a liaison between customers, sales, other professional services colleagues, engineering, and technical support
- Develop best practices for the services team
**Requirements**
- Bachelor's degree in computer science, computer engineering, or related technical discipline - or an equivalent combination of education and experience
- Minimum 3 years' experience in a customer-facing role, implementing complex software solutions
- Excellent communication, facilitation, and organization skills
- A strong desire to learn, experience new challenges, and grow into positions of increasing responsibility
**Benefits**
We offer a competitive salary of **€70,000 - €100,000 per year**, depending on experience, and a range of benefits that reflect our commitment to your growth and well-being.
**Estimated Salary:** €80,000 per year
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