Dutch IT Support Specialist

4 semanas atrás


Braga, Braga, Portugal Fujitsu Tempo inteiro

Role Overview

Fujitsu is a leading Japanese information and communication technology (ICT) company, offering a wide range of technology products, solutions, and services. We are currently seeking a highly motivated and customer-focused individual to join our team as a Dutch IT Support Specialist.

Key Responsibilities

  • Provide first-line support for customers, dealing with routine and non-routine incidents, problems, and requests.
  • Work under supervision, supporting standard technical queries related to a single product or small set of products.
  • Develop an understanding of customer environments and service delivery requirements to deliver a first-class service.
  • Document actions taken in resolving customer enquiries, ensuring established processes are followed.
  • Escalate issues as necessary to deliver required service levels and meet or exceed customer expectations.

Requirements

  • Proficiency in Dutch and English.
  • Knowledge of various software and applications, including Windows environment and MS Office package.
  • Excellent communication and interpersonal skills, with the ability to work in a customer service center.

What We Offer

  • Competitive salary.
  • Remote working available.
  • Employment with the possibility of a permanent contract.
  • Life insurance and private health insurance.
  • Work-life balance with part-time/full-time schedules available.
  • International career in a dynamic and enthusiastic environment.
  • Training and internal career progression plan upon hiring.

About Fujitsu

Fujitsu is a global company with a network of state-of-the-art technology hubs in key locations across the globe. Our Global Delivery Centers (GDCs) employ highly-trained, highly-motivated people who deliver a wide variety of services from a 24-hour multilingual service desk to specialist app services or data center management.


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