Dutch IT Support Specialist
4 semanas atrás
Role Overview
Fujitsu is a leading Japanese information and communication technology (ICT) company, offering a wide range of technology products, solutions, and services. We are currently seeking a highly motivated and customer-focused individual to join our team as a Dutch IT Support Specialist.
Key Responsibilities
- Provide first-line support for customers, dealing with routine and non-routine incidents, problems, and requests.
- Work under supervision, supporting standard technical queries related to a single product or small set of products.
- Develop an understanding of customer environments and service delivery requirements to deliver a first-class service.
- Document actions taken in resolving customer enquiries, ensuring established processes are followed.
- Escalate issues as necessary to deliver required service levels and meet or exceed customer expectations.
Requirements
- Proficiency in Dutch and English.
- Knowledge of various software and applications, including Windows environment and MS Office package.
- Excellent communication and interpersonal skills, with the ability to work in a customer service center.
What We Offer
- Competitive salary.
- Remote working available.
- Employment with the possibility of a permanent contract.
- Life insurance and private health insurance.
- Work-life balance with part-time/full-time schedules available.
- International career in a dynamic and enthusiastic environment.
- Training and internal career progression plan upon hiring.
About Fujitsu
Fujitsu is a global company with a network of state-of-the-art technology hubs in key locations across the globe. Our Global Delivery Centers (GDCs) employ highly-trained, highly-motivated people who deliver a wide variety of services from a 24-hour multilingual service desk to specialist app services or data center management.
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