Dutch IT Support Specialist
3 semanas atrás
Job Purpose: Our team is looking for a highly skilled and enthusiastic Dutch IT Support Specialist who will be responsible for providing top-notch support to our customers.
Key Responsibilities:
- Providing first-line technical support for routine and non-routine incidents, problems, and requests.
- Working under supervision to support standard technical queries related to a single product/small set of products.
- Developing an understanding of customer's environment and service delivery requirements to enable the delivery of a first-class service.
- Escalating issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs.
- Acting as a team player and being viewed by colleagues as a helpful and effective member of the team.
- Taking ownership of own development and having a development plan in place.
Requirements:
- Proficiency in Dutch and English.
- Knowledge of various software and applications (minimum: Windows environment and MS Office package).
- Interpersonal skills crucial for working in a customer service center such as excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism, and enthusiasm.
What We Offer:
- Competitive salary.
- Remote Working Available.
- Employment with the possibility of a permanent contract.
- Life insurance and private health insurance extensive to children for free and since the first day of employment.
- Work-life balance with part-time/full-time schedules available and 25 annual leave days.
- International career in a dynamic and enthusiastic environment.
- Training and internal career progression plan upon hiring.
- Several discounts available with our partners.
- Dynamic and enthusiastic work environment with colleagues from more than 60 countries.
- The chance to get involved in our Social Responsibility program and participate in several initiatives with a focus on wellbeing, diversity and inclusion, environment, and our community (medical services, Yoga lessons, fresh fruit, volunteering afternoons).
- Great Facilities at Central locations well served by public transportation, bicycle access, and services.
- Support for international colleagues who move to Portugal, including a Welcome Buddy and an IKEA voucher to help with setting up your home office.
If you are passionate about technology and innovation, customer-oriented, and have the ability to multi-task and with great organizational, communication, and interpersonal skills, we encourage you to apply for this exciting opportunity.
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