Global Communication Solutions Manager

1 semana atrás


Lisboa, Lisboa, Portugal Devoteam Portugal Tempo inteiro

**Job Title:** Global Communication Solutions Manager

**Job Description:**

We are looking for a seasoned professional to lead the development and implementation of global communication and BPO solutions, focusing on Service Management (ServiceNow) and Contact Center platforms.

The ideal candidate will have experience in ITSM tool implementation projects, preferably with ServiceNow, and proficiency in Agile methodologies (Agile, Kanban, Scrum) and traditional project management approaches (Waterfall).

The successful candidate will ensure adherence to project timelines, scope, and budget, and will employ project management tools such as MS Project Server.

**Key Responsibilities:**

  • Lead the development and implementation of global communication and BPO solutions.
  • Manage and deliver consulting and project management services related to these solutions.
  • Ensure adherence to project timelines, scope, and budget.

**Requirements:**

  • Bachelor's degree in Computer Science, Engineering, Information Systems or related fields.
  • 4-6 years of experience in ITSM tool implementation projects, preferably with ServiceNow.
  • Proficiency in Agile methodologies (Agile, Kanban, Scrum) and traditional project management approaches (Waterfall).

**What We Offer:**

  • A dynamic and challenging work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Devoteam Group is an equal opportunities employer and welcomes applications from all qualified candidates.



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