Delivery Excellence Manager

Há 5 dias


Lisboa, Lisboa, Portugal KLx Tempo inteiro

KLx Overview

KLx, the Portuguese subsidiary of Crédit Agricole S.A., aims to transform and deliver IT services to its parent company's business lines.

About Your Role

You will be responsible for delivering high-quality IT services to the Retail Banking business unit of over 100 professionals.

Your Key Objectives:

  • Sustainably improve IT delivery quality and efficiency
  • Enhance customer satisfaction through effective issue resolution
  • Contribute to the development of a highly skilled and motivated team
  • Support innovation and technology adoption within the organization

Requirements:

  • Degree in Software Engineering, Computer Science, Business Management or related field
  • 3+ years of experience in leading IT transformation in Delivery/Nearshoring models
  • Leadership and ability to develop innovative technical solutions
  • Excellent communication skills and client relationship management
  • Team spirit and initiative to propose areas for improvement
  • Fluency in French is mandatory

Our Offer:

  • Competitive Salary + Bonus + Flex Benefits + Health Insurance
  • Hybrid working model allowing onsite and offsite work
  • Open Space with lovely location next to Tejo, 5 minutes' walk from Metro and Train Station
  • Canteen facilities (Breakfast + Lunch)
  • Parking upon request (option to charge electrical cars)
  • Free coffee, hot chocolate and fruits
  • Training (Hard and Soft Skills)
  • International environment with more than 15 nationalities
  • A people-oriented and friendly working environment


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