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Software Technical Support and Maintenance Expert
1 semana atrás
As a Technical Support and Maintenance Expert for Software, you will play a crucial role in ensuring the smooth operation of our technical support services. Your primary responsibilities will include:
Key Responsibilities- Providing timely and effective support to customers through various communication channels.
- Assisting users with pre-sales, general inquiries, and technical support issues.
- Adapting our brand's voice and tone for interactions on both private and public channels.
- Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner.
To succeed in this role, you will need to possess the following skills and qualifications:
- A native level of German and a good level of English.
- Excellent communication and interpersonal skills.
- A drive for excellence and professionalism.
- Ability to work effectively in a team environment.
- Excitement about intercultural communication and the expatriate lifestyle.
- A valid Portuguese work permit.
We offer a competitive salary package, paid training weeks, full-time working hours with rotating shifts, and a range of benefits to support your career development and well-being.
